E-MAIL PROGRAM SUPPORT
The Mail server is up and running
properly!
Some users may experience problems getting their mail if their local
mail program is not set up properly. Some older versions of email programs
need to be updated. Everyone with an account can check there email by clicking
on this link to use WEBMAIL. This Webmail does not require any email
software and can be used to send and receive email. The new mail
server will greatly reduce junk e-mail (spam) and allows new webmail which
allows you to check your mail from any browser connected to the Internet
without having to configure a email program.
BASIC MAIL SOLUTIONS:
Here are a few items to check in your email program and dial-in setup.
These are the most general pointers for those who know how to configure
their own email programs. Use the help provided in your email program
to enter these settings if you don't know how. SEE SPECIFIC SETUPS
FOR POPULAR PROGRAMS BELOW.
Check these items in your e-mail
program this information is the same for all mail programs.
1. Check that your incoming mail server is pop.treknet.net
2. Check that you outgoing mail server is smtp.treknet.net
(for most users mail.treknet.net will work as both servers)
3. Check that the account you are checking includes your domain @treknet.net
For example if your e-mail address is
youraddress@treknet.net then you need to configure your email program
to check youraddress@treknet.net and NOT
just "youraddress"
Specific Mail Program Setups
Choose your email program
Microsoft
Outlook Express 5.X or Outlook
Eudora
4.X to 5.X
Netscape
4.X
Configuration
for OUTLOOK - OUTLOOK EXPRESS 5.X
Open Outlook and go to Tool then Accounts in the pull down menu, click
on the Mail tab then highlight your Treknet email account and press the
properties button to see the configuration screens. Check that your configuration
looks like the one below by use your email address in place of youraddress@treknet.net.
You can get a Free upgrade for Outlook Express by going to http://windowsupdate.microsoft.com
and down loading a newer version of Internet Explore and Outlook Express.
The upgrade is FREE!
E-mail
Configuration for Eudora 4.2 to 5.X
Open Eudora, click on Tool then Internet Options then match the settings
pictures by replacing the youraddress@treknet.net with your email account
information.
If you have a version of Eudora which is older than version 4 you should
download a NEW FREE version 5.X at http://www.eudora.com
Email
Configuration for Netscape 4.X Messenger
Open Netscape 4.X, click on Edit then Preferences from the pull down
menus then click on the plus sign (+) next to "Mail & Newsgroups" to
expand the settings menu, then click on identity and match your personal
email information to the one pictured below.
2. Click on the "Mail Servers" link under Identity to get to this configuration
screen and check your settings.
3. Click on the edit button to Get the "Mail server Properties" and
match the information below with your personal information for your account.
The close all windows and restart the program. Be sure you are online
when you try to check your email.
Additional HELP
If you still have problem receiving
email E-MAIL with your local e-mail program be sure to check that you are
using the correct PASSWORD by checking you e-mail address with the WEBMAIL
linked off www.treknet.net.
Check the Help information
for your e-mail program located in the pull down menu at the top of all
e-mail programs.
If you still can not get your local
email program to work then use WEBMAIL to contact support@treknet.net and
tell us which email program you are using, your email address, your password,
and the exact error you are receiving. Please don't send email to
support that just says
"I can't get my e-mail."
If your password is incorrect then
you will have to call support at 602-569-2549